Best 9/11 Museum Tours in New York: Recommendations?

I’m planning a trip to New York and want to make the most of my visit to the 9/11 Museum. There are so many tours available—some are guided, while others allow you to explore at your own pace. I’m curious if any of you have found a tour that really made an impression.

Is it worth opting for a guided tour, or would I be better off exploring solo? Also, any tips on the best times to visit to avoid the crowds would be greatly appreciated. What has your experience been like?